MOBILITY AND TRANSPORT
European Road Safety Charter
good practice

Good practice submission

Good practice submission

What problem did you address/are you addressing? 
We found there was a complete lack of information available for families of victims of road traffic collisions.
What are your objectives? 
We planned to write a guide for bereaved families titled - ‘Finding Your Way’, following the death or serious injury of a loved one in a road traffic collision’.
To get the information that families needed from all relevant stakeholders involved ie Garda, Ambulance Services, Coroner, DPP, Court Service ..bereavement support services etc
Arrange meetings with all relevant agencies and departments,
Describe the characteristics of your target audience 
Families of victims, garda including garda Family Liaison Officers (FLO), solicitors, accident and Emergency Depts, funeral directors, doctors, libraries, support service agencies, DPP office, Coroners, etc.
How many people did you reach/have you reached? 
List the actions you carried/are carrying out 
Date 
Tuesday, 18 August, 2009 to Tuesday, 9 October, 2012
Name of action 

We met with all the relevant agencies and bodies  for information to include in the guide for families. We discussed their role and procedures carried out  after a crash…we met with the Garda Commissioner and his team, the Garda Ombudsman Commission (GSOC), Forensic Crime Investigator, Coroners, Ambulance service personal etc  We attended Coroners courts when an Inquest of a fatal crash was taking place.  We wrote to the DPP and received the relevant information relating to her office for our guide. The Minister for Transport provided us with all information relating to new laws which would be of interest to families of road traffic victims. We researched all relevant support agencies and information centre to include.

Date 
Thursday, 10 September, 2009
Name of action 

Requested that gardai distribute the guides to families through their Family Liaison Officers which they did.

Date 
Thursday, 4 December, 2014
Name of action 

Inform the media about the guide and advertise it.
 

How did you disseminate/are you disseminating results or how did you promote/are you promoting your initiative? 
Distribute guides to garda family liaison officers and to families who ask for copies, ambulance services, road safety authority, bereaved support services, doctors and counselors and funeral directors
How did you evaluate/are you evaluating the success of your action? 
Get testimonials for our guide. Received many to date from families in 2013 and 2014 and endorsements and testimonials from Ministers, TDs, Garda Commissioner, Road Safety Authority, TDs, Doctors, Family Liaison Officers etc…
Who carried/carries out the evaluation activities? 
Internal evaluation
When did/will you carry out the evaluation? 
Before, after and continuous monitoring
Please list the indicators you use to measure success 
Feedback from families and Garda Family Liaison Officers.